For a hassle free shopping experience, please review our policies before making your purchase. Your business is extremely valuable and we will always do our best to make sure you are satisfied with your purchase.
Our Mission: Our tagline says it all: "Expect The Extraordinary And Never The Ordinary". Through our creativity, craftsmanship and excellent customer service we hope you have a pleasant experience. The mission of Kspin Designs is to provide you with the highest quality custom children's clothing and hand-made accessories.
Contacting Us: Due to the volume of phone calls we receive, the best way of reaching us is via email. Though we receive many emails each day, the benefit of a boutique style company like ours is that we treat each customer's request as if it were the only one we received. Please reach us at firstname.lastname@example.org for any request you may have.
Safe Shopping Cart: All credit card information we receive is encrypted. Employees, agents or vendors of Kspin Designs cannot view this private information.
Return Policy: While we very rarely encounter the need for customer returns, we do want to work with you to resolve any issue you may have. We accept items in their original and unused condition for refund or exchange within 14 business days of the shipment date. Items must be in original packaging with all accessories and tags intact. Clothing must be unworn and unwashed with all tags attached. If an item has been worn or has been washed, it is not eligible for a return. Returns that do not meet this criterion will be sent back to the customer and a refund will not be issued.
In addition, Custom Couture or custom made designs, special order and personalized items cannot be returned for a refund or store credit.
Refunds: Qualifying refunds are made in the form of original payment OR via Kspin Designs company check.
Return Shipping Costs: If your return is approved, you will receive the full purchase price of your merchandise less the shipping costs. Shipping costs are not refundable unless the error is made by Kspin Designs. In this case, a full refund including shipping will be issued.
Sizing/Measurements: In order to avoid size issues or the like, please indicate at the time of purchase the child's size (s) at the time of ordering. The seamstress or designer will contact you requesting additional information if necessary. Please be certain to read the instructions given on the sizing chart to insure that all measurement requests are done as accurately as possible. Like you, we are excited for you to receive your item ready-to-wear.
Monogramming/Embroidering: When choosing to embroider a persons name, simply enter the name the way you would like it to appear on the product. We will embroider the name with the first letter capitalized. It will be spelled exactly like you type it so double check to make sure that the name is spelled correctly. We are not responsible if a mis-typed name has been provided. Personalized items cannot be returned so please be sure that your spelling is correct.
Value: We work very hard to bring you tasteful, high quality items at a value. Kspin Designs wants to earn customers' loyalty and retain it through the years. Therefore, we will never sacrifice quality for quantity.
Satisfaction Guaranteed: We want to do more than meet your expectations-we want to exceed them! If you are not satisfied with your purchase return it for a full refund of your purchase price. It is our responsibility to ensure your satisfaction from the time you place your order until you have the merchandise in hand and are pleased. With the exception of "Custom Couture" (special order, custom made) items, or items that have been personalized in anyway, we offer a money back guarantee.
Privacy: Kspin Designs will never share, sell, or rent your personal information with third parties. Period. We value our customers' privacy and our mailing list is kept strictly confidential. Kspin Designs offers opportunities for visitors to register their account information as well as sign up for online mailings and online resources. Our customers may opt-in, opt-out or change preferences via a link in the footer of most email messages. These options are made available when you sign-up for our email lists and in email messages delivered from our company. You may email email@example.com.
Legal: Copyright © 2010 Kspin Designs /Kspin Designs is a registered trademark of Kspin Designs. This website and all of its design, contents, photos and verbiage are protected under copyright and will be punishable if copied without written permission.